Frequently asked questions
The service
What is Titus Docs?
A platform that fetches official documents from government portals, with the holder's authorisation, and provides official PDF forms with help to fill them in.
Is it a government service?
No. Titus Docs is a private service by TitusOne. It does not represent, and has no connection with, the Tax and Customs Authority (Autoridade Tributária), Social Security (Segurança Social), the Bank of Portugal, the IRN, AIMA, IMT or ADENE.
Who is it for?
For anyone who needs their own documents, and for professionals (credit, real estate, accounting) who collect them for clients, always with authorisation.
What happens on the client's side?
They receive a link, see who is requesting and which documents, confirm, authorise and enter their portal credentials. From then on, the collection runs by itself.
Collection
Which documents can you fetch?
From the Tax Authority (Finanças): tax address, IRS, property tax records, certificates, business activity, IVA, e-Fatura, receipts; from Social Security (Segurança Social): contribution status, contribution history, pensions, benefits; from the Bank of Portugal: credit liabilities, bank accounts; from the Online Land Registry (Registo Predial Online) and from ADENE. See the full list under Documents.
Are the PDFs official?
Yes. They are the PDFs issued by the portals themselves. For the Simplified Land Registry Information (Informação Predial Simplificada), what we collect is the IRN payment reference; the access code is sent to you by e-mail from the IRN after payment.
How long does it take?
Usually a few minutes. It depends on the number of documents and on whether the portals are responding well.
What if the portal asks for an SMS code?
We ask you for it on the collection screen, at that moment. You enter the code you received and the collection continues.
Security and data
Do you store my passwords?
No. They are encrypted only while the collection is in progress, with a maximum time limit, and are deleted at the end.
Can the company that requested my documents see my password?
Never. The password is only used by the robot, inside our server.
How do you protect the data?
Encrypted connections, AES-256 encryption of sensitive data, isolated browsers for each collection, separation by organisation, access control and automatic deletion.
Who is responsible for the data?
For requests made by professionals, the requesting company is the controller and must have authorisation or a legal basis; Titus Docs processes the data on its behalf. For requests made by individuals, Titus Docs is the controller.
Account and payments
Do I need to create an account?
Not to request your own documents. Professionals use an account to manage clients, requests and credits.
How much does it cost?
Individuals: up to 5 documents for 6,15 €, and 1,23 € for each additional document, IVA included. Professionals: 1 credit per document, refunded if the document is not obtained.
Do I need to install anything?
No. All you need is a browser, on your computer or mobile phone.
How can I contact you?
Via the contact page or at geral@titusone.pt. Never send us passwords or SMS codes.
PDF forms
Does the form come filled in?
No. You receive the blank official form, with an explanation and guidance. Filling it in, signing it and submitting it is up to you or the person indicated on the form.
Does the Titus assistant help fill it in?
It helps you understand each field and answers your questions. Deciding what to write and submitting the form remain your responsibility.
Can I combine forms and documents in the same request?
Yes, under Individuals: choose everything you need and pay once.